Shipping policy
At Oh Honey, we take care to pack every order securely so your honey arrives safely. Below you’ll find everything you need to know about how and when we ship orders.
Order Dispatch
Orders are packed and dispatched twice per week, on Mondays and Fridays.
Orders placed after a dispatch run will be sent on the next available dispatch day. If a dispatch day falls on a public holiday, your order will be sent on the next available business day.
During busy periods, new product launches, sales, or seasonal peaks, dispatch times may be slightly longer. We’ll always do our best to get your order on its way as quickly as possible.
Delivery Partners
We use a range of trusted delivery partners and couriers depending on your delivery location, parcel size, service availability and the most suitable option for your address.
This may include Australia Post or other courier services. The courier selected for your order will depend on the destination and delivery network available at the time of dispatch.
Domestic Shipping — Australia
We ship orders Australia-wide.
Shipping options and rates are calculated at checkout based on your order size, weight and delivery address.
Once your order has been dispatched, delivery times will vary depending on your location and the courier service used.
As a general guide:
Standard Shipping: typically arrives within 2–7 business days after dispatch.
Express or Priority Shipping, where available: typically arrives within 1–3 business days after dispatch.
Please note that these timeframes are estimates only and begin once your order has been dispatched, not from the date your order is placed. Regional, rural and remote areas may take longer.
International Shipping
We may offer international shipping to selected destinations where available at checkout.
International shipping rates and delivery estimates are calculated at checkout based on the destination, order weight and available courier services.
International customers are responsible for any customs duties, import taxes, local fees or charges that may apply once the parcel reaches the destination country. These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Delivery timeframes for international orders can vary depending on the destination country, customs processing and courier network delays.
Tracking and Notifications
All shipped orders include tracking where available.
Once your order has been dispatched, you’ll receive an email with your tracking details so you can follow your parcel’s progress.
Please allow a short amount of time for tracking updates to appear after your parcel has been collected or scanned by the courier.
Delivery Address
Please ensure your delivery address is accurate and complete at checkout.
Oh Honey is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated delivery details. If you notice an error in your address after placing your order, please contact us as soon as possible at hello@ohhoney.au.
We’ll do our best to update your details before dispatch, but once an order has been shipped, we may not be able to make changes.
Delivery Delays
Delivery delays can occasionally occur due to weather, peak periods, public holidays, courier network disruptions, customs processing or other circumstances outside our control.
If your parcel appears to be delayed, please check your tracking details first. If you need further assistance, contact us at hello@ohhoney.au and we’ll help follow it up with the courier.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, please contact us at hello@ohhoney.au as soon as possible so we can assist.
For damaged parcels, please include your order number and clear photos of the damaged packaging and products.
We’ll work with the courier to investigate the issue and help arrange an appropriate resolution in line with your rights under Australian Consumer Law.
Contact Us
For any shipping questions, please contact us at: